Supported Employment Services Supervisor

This position provides direct supervision to the Supported Employment Staff (Employment Training Specialists) and Job Coaches in order to assure that services are delivered and supports the Supported Employment Department in the administration of services. In this capacity the Supervisor works cooperatively with ACCES-VR, OPWDD and employers to coordinate and deliver services and ensures the successful continuance of workers placed in competitive employment. In this capacity, the Supervisor of Supported Employment Services can provide assistance to people enrolled in AHRC services that are referred for help in identifying obstacles that prevent independence, integration and inclusion in employment and the community at large; as well as counsel and educate people supported on work adjustment concerns.           

Primary Responsibilities include but not limited to:

• Directs, supports, supervises and empowers the supported employment staff (ETS) through formal and informal supervisory meetings, written and oral communications, observations, reports and record reviews; while coordinating caseloads and assignments to ensure program objectives are met.
• Oversees administrative aspect of Extended Services by collecting statistics, generating reports, and completing necessary forms to comply with agency, state and federal regulations.
• Responsible for the collection, tracking and review of supported employment service plans, habilitation plans, and/or staff action plans, designed to meet the individual’s needs; ensuring regulatory compliance with legal, OPWDD, ACCES-VR, COMPASS and CQL mandates.
• Responsible for the collection and tracking of monthly documentation; ensuring compliance with state, county and federal mandates and complete monthly billing accordingly.
• Follows up with employers or community members regarding opportunities, challenges, and/or community initiatives.
• Acts as liaison with ACCES-VR, coordinates monthly case openings with ACCES-VR Staff liaison, attends quarterly review meetings regarding contract obligations; acts as liaison with OPWDD as needed, updates forms and program enrollment information as needed in order to determine continued eligibility for SEMP enrollment.
• Assists Director in problem solving issues of Supported Employment program and acts in conjunction with the Director to affect departmental changes.
• Participates in regular committee or team meetings and assists in the planning of departmental meetings.
• Addresses and follows up with behavioral challenges, injuries, crises, incidents and unmet needs for people and conducts investigation of incidents to ensure the safety and well being of all and compliance with agency policy.
• Provides schedules to all job coaches.
• Assumes coverage of Employment Training Specialist (ETS) caseloads.
• Performs any related additional duties, as may be requested by the Director, and Assistant Director.

• BA/BS degree in rehabilitation counseling or human services field required; Master’s degree preferred.
• One (1) year in supported employment services or vocational rehabilitation field preferred.
• Five (5) years’ experience supporting people with intellectual and developmental disabilities, required. 
• Two (2) years’ supervisory or management experience in human services required. 
• Valid and qualified NYS Driver’s License required and maintained during employment.
• Defensive Driving, POM and CPR Training required and maintained during employment.

Good leadership, team building, written and oral communication skills as well as computer proficiency in all Microsoft Applications required.