Manager, Learning and Professional Development

The Manager of Learning & Professional Development is a key leadership role in the Talent, Development, & Engagement team, responsible for all aspects of the training and professional development of all employees across the organization.  Reporting to the Assistant Director of Talent Acquisition, Development, & Engagement, this position oversees the Learning & Professional Development Department and ensures the development, delivery and tracking of required training and professional development.  The Manager leads a team of professionals in designing, implementing, and evaluating learning initiatives that support employee growth, organizational effectiveness, and a culture of continuous development, ensuring that employees from diverse backgrounds complete necessary training and certifications to perform their duties.

Primary duties and responsibilities include but not limited to:

• Supervises all Learning & Professional Development team members, coordinates and supports their activities, develops their skills, and provides meaningful feedback to improve performance. Ensures team members are assigned to deliver and support scheduled training presentations and are properly prepared to support learners.  Ensures that a sufficient number of team members possess required instructor certifications, where applicable, to present specific trainings and to certify employees upon completion of classes (e.g., CPR/FA AMAP, SCIP-R, etc.).
• Ensures that all Learning & Professional Development team members are fully knowledgeable and properly prepared to present curricula in a clear and engaging manner to a diverse employee population. Ensures all team members foster an inclusive, supportive, and respectful environment for all employees and possess the necessary skills to onboard and engage employees in a manner that promotes the organization’s values.
• Designs and implements strategic training curricula and programs aligned with organizational goals and trends and in response to employee performance and requirements of oversight bodies.  Develops, implements, and evaluates comprehensive training programs and curricula related to onboarding, compliance, interpersonal skills, general job skills, job-specific technical skills, management and leadership development, and many other topic areas.  Utilizes both in-person and digital platforms to deliver curricula, as appropriate, curricula to facilitate engagement and accessibility.  Conducts needs assessments and workforce capability analyses to inform training priorities.
• Maintains knowledge of current training requirements of oversight and governmental bodies (e.g., NYS OPWDD, NYS OMIG, NYSED, NYS DOL, etc.) and ensures that training contains all required content and that the organization offers required curricula.
• Leads and facilitates the organization’s learning management (LMS) platform(s) (e.g., Relias), ensuring that the system offers a user-friendly, robust, and reliable solution for online learning for all employees. Acts as liaison with platform vendor(s), evaluates and features, and ensures timely software updates to maintain functionality.  Utilizes LMS and other tools to track participation in trainings, measure learning outcomes, and report on impact.  Presents new modules and other tools to the Assistant Director, when available.
• Regularly and frequently monitors employee completion of all assigned coursework and required certifications based upon job title and work location. Produces regular and on-demand reports of training completion and identifies trends and areas for improvement in completion rates and time to completion.  Implements strategies and supports efforts to improve compliance with completion of required training curricula.
• Partners with the Assistant Director and Vice President to develop and facilitate career paths across various levels of the workforce. Helps to design training pathways that reflect workforce aspirations, operational needs, and best practices in adult learning.
• Partners with department heads and other administrators and manager to support departments’ needs for new and revised training curricula.
• Performs other duties as requested by their supervisor.

• Bachelor’s degree in Human Resources, Organizational Development, Education, or other related discipline is required; Master’s degree or professional certification is preferred.
• Familiarity with adult learning principles and workforce development best practices.
• Minimum of 5 years in learning and development, workforce training, or related field(s).
• Minimum of 3 years of supervisory experience, preferably in a leadership role with demonstrated experience managing training programs and teams. Strong leadership presence, with experience in coaching, mentoring, and developing high-performing teams.
• Hands-on experience with Learning Management Systems (LMS) and e‑learning tools, preferably Relias Learning Management platform.
• Proficient in conducting needs assessments, analyzing metrics, and using data to inform strategic enhancements.
• Capable of identifying challenges and implementing effective corrective actions to optimize learning outcomes.
• Excellent oral, written, and interpersonal communication skills to engage a dierse range of stakeholders.
• Outstanding organizational skills and ability to manage multiple initiatives and timelines concurrently.