Quality Assurance Coordinator MVA Moving Violations

Conducts investigations of incidents and completes investigation reports, with a focus on reported Motor Vehicle Accidents and Moving Violations.  Ensures quality of care of persons receiving services from the Agency by ensuring compliance with agency policies and procedures and OPWDD regulations.

The Quality Assurance Coordinator embraces diversity in all its forms and strives to create an inclusive, welcoming environment where every individual feels valued. They demonstrate cultural awareness and actively support a culture of equity and inclusion

• Conducts investigations with a primary focus on reported Motor Vehicle Accidents and Moving Violations: Interviews staff and people supported; analyzes information obtained during investigation and completes investigation reports; identifies systemic issues and provides recommendations to the programs for corrective measures
• Secondary to investigations of reported Motor Vehicle Accidents and Moving Violations; conducts investigations of incidents as needed/requested: Interviews staff and people supported; analyzes information obtained during investigation and completes investigation reports; identifies systemic issues and provides recommendations to the programs for corrective measures
• Manages and organizes incident records in compliance with regulatory standards
• Submits timely notifications of incidents and uploads investigation files to oversight agencies as required
• Delivers general and targeted training to agency staff on incident reporting and abuse prevention
• Communicates with oversight agencies and provides necessary information and documentation related to investigations
• Performs additional responsibilities as requested by supervisor
• Note: this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Reports to the Assistant Director of Quality Assurance 

The employee must be able to speak and write clearly. This includes doing interviews, giving training, and working with other agencies. Communication may happen by phone, video calls, email, or written reports.

Most of the work is done while sitting, such as reviewing data and writing reports. Sometimes, fieldwork is needed, which may involve: Traveling to sites or offices for investigations or interviews (may include driving, walking, or standing). Reaching for files, lifting items up to 10–15 pounds, or using a step stool. The employee uses typical office tools like a laptop, smartphone, and printer to write reports, manage files, and communicate.

Giving training may require standing for long periods, setting up materials, or moving light equipment like projectors.

Work is usually in an office but sometimes takes place at agency sites or incident locations, with occasional outdoor work during field visits.

BA or BS in human services field preferred.

3 years’ experience working with people with developmental disabilities.  

Prior experience conducting investigations preferred.

Excellent organizational skills, interpersonal skills and prior experience training required.

Computer proficiency preferred.

Valid and qualified NYS Driver's License required.