Quality Assurance Coordinator

Ensures people supported are free from abuse and neglect by completing incident investigations and making recommendations to enhance systems. Ensures compliance with agency policies and procedures and OPWDD regulations.

The position embraces diversity in all its forms and strives to create an inclusive, welcoming environment where every individual feels valued. They demonstrate cultural awareness and actively support a culture of equity and inclusion.

Primary duties and responsibilities include but not limited to:

• Conducts thorough investigations of reported incidents and allegations of abuse. This includes interviewing staff, analyzing collected information, identifying systemic issues, and developing detailed investigation reports with recommended corrective actions.

• Ensures proper oversight of the incident reporting process. Monitors entries in the Incident Reporting Management Application (IRMA), ensuring that all data is complete, accurate, and updated through to the closure of each case.

• Maintains organized and confidential incident files in accordance with regulatory and agency standards. Ensure that all incident notifications and documentation submissions to oversight agencies are completed within required timeframes.

• Serves as a point of contact with oversight agencies, providing requested documentation and updates related to investigations as needed.

• Develops and delivers both general and targeted training to agency staff on topics including incident reporting protocols, abuse prevention, and regulatory compliance.

• Performs additional responsibilities and tasks assigned by the supervisor, in support of departmental and agency goals.

Please note: This job description is not intended to be an exhaustive list of all activities, duties, or responsibilities required of the employee. Responsibilities and tasks may evolve or change at the discretion of the organization

Reports to the Assistant Director of Quality Assurance

Must be able to sit or stand for extended periods while working at a computer, reviewing documentation, and preparing reports. May require occasional travel between program sites or office locations to conduct in-person interviews, attend meetings, or perform investigations. Must be able to move about program facilities as needed. Must be able to handle and organize physical and electronic documents, including lifting and transporting files up to 15 pounds.

• BA or BS in human services field preferred.

• 3 years’ experience in the field.  

• Prior experience conducting investigations preferred.

• Excellent organizational skills, interpersonal skills and prior experience training required.

• Computer proficiency in Word and Access preferred.

• Qualified NYS Driver's License required.